This is a user guide for customers using an older version (Ver. 2 or earlier) of the "TrustLogin" mobile app for iOS. Customers using the latest version should refer to this article.
Watch the video explanation below.
Step 1. Preliminary iOS Settings
To perform single sign-on in your browser, you need to enable AutoFill for passwords.
Go to Settings > Passwords & Accounts > AutoFill Passwords > TrustLogin, and turn it on.
Starting with iOS and iPadOS version 13, Safari lets you choose how websites are displayed—desktop or mobile. For TrustLogin, you should use it with Desktop Mode turned OFF.
Please configure the "Settings > Safari" settings as follows.
Step 2. Using AutoFill in Apps and Browsers
Note: After logging in to the app, if the screen below appears, check "Do not show again" and close it by tapping "×." (This only appears the first time; it will not be shown again afterward.)
① When Logging In from the App List
After logging in to the app and tapping "My Page," the app list will open. Select the target page, then tap the "Use '○○○'" button.
② When Using AutoFill on an Opened Page
If TrustLogin has information matching the domain of the opened page, a suggestion will appear directly in the QuickType bar. When there are multiple matching candidates, they will be displayed in the list that appears immediately after tapping the key icon in the QuickType bar.
Step 3. Using Touch ID/Face ID
Touch ID/Face ID authentication is used when performing single sign-on. Requiring Touch ID/Face ID for AutoFill makes authentication more secure.
This is turned ON by default. If you do not want to use Touch ID/Face ID, turn it off using the steps below.
■ For AutoFill from the QuickType bar on an opened page:
Settings > Face ID & Passcode (Touch ID & Passcode) > AutoFill Passwords
■ For single sign-on from the TrustLogin app's list view:
Settings > Face ID & Passcode (Touch ID & Passcode) > Other Apps
Filtering for BASIC Authentication from the App List
When selecting the ID/password to auto-fill from the app list in your browser app, you can filter to show only BASIC authentication entries.
On iOS, BASIC authentication target sites cannot be filtered by domain, so all apps would normally be displayed. This feature narrows the displayed apps down to BASIC authentication only, saving you the trouble of selecting from a large number of apps.
Optional Features
Various TrustLogin optional features are supported as login options.
- Active Directory Integration
- External IdP Integration
- IP Address Restriction
- One-Time Password
- Client Authentication
- SCIM IdP Integration
When You Cannot Log In to Your Account or Perform Single Sign-On in Your Browser
In rare cases, a 404 page may appear when you tap an account in "Select Account." If this happens, follow the steps below.
- Uninstall the "TrustLogin" app.
- Restart iOS.
- Reinstall the "TrustLogin" app.
- Access the following URL from your browser app: https://trustlogin.com/mobile.
- Drag the displayed 404 page down and tap "Open."
- Log in again from the "TrustLogin" mobile app.
If the login issue is not resolved even after following the above steps, please contact us.