Note: For instructions on how administrators configure one-time passwords, please see here.
If your administrator has asked you to set up a one-time password (OTP), please follow the steps below to configure it on your mobile device.
How to Log In
- After the administrator completes the setup, when a member logs in to TrustLogin, the screen below appears after entering the ID and password.
Following the steps, install a free one-time password (OTP) app on your mobile device (such as Google Authenticator or Microsoft Authenticator). The example below uses "Google Authenticator."
- After the installation is complete, launch the app. The screen below will appear, so scan the QR code by selecting "Begin Setup" → "Scan a barcode."
- Once the scan is complete, a 6-digit confirmation code will be displayed. Enter the code and click the "Authenticate" button to complete your login.
Note: If you enter the code and still receive an error, please check that the time zone and time settings are correct on both your PC and your mobile device.
Note: If you log in, log out, and log in again within a short period of time, the following warning will appear: "You cannot log in continuously while using a one-time password. Please wait about a minute before logging in." When logging in again, please wait a little while before doing so.
- For subsequent logins, you will also need to enter a one-time password after entering your ID and password, so please check the one-time password in Google Authenticator and use it to log in.