If you're unable to log in via Desktop SSO, perform the following checks.
| Check Item | Solution |
| Can you connect to Active Directory? | You need to be able to connect to Active Directory in order to log in to TrustLogin. If you cannot connect to Active Directory, check your network settings. There may also be an issue with your proxy or VPN. |
| Are you using the correct Windows logon account? | You need to log on to your PC using the Windows account that corresponds to your TrustLogin account. Please check that you are using a domain user account. |
| Have you completed the browser settings? |
You need to configure Integrated Windows Authentication in your browser. For browser-specific setup instructions, please see "3. Settings on the User's PC" in this article. |