Scope of Support Services

Support is provided for explanations of the features of the service you are using. The following items are outside the scope of our support services.

• How to configure the OS or web browser settings of the computer used to access the service
• Questions regarding hardware such as the computer itself, monitors, printers, and other equipment
• Questions regarding any issues that arise from use in an environment for which we do not guarantee operation
• Content related to programs, software, applications, or manuals provided by other companies or independently prepared by the customer
• Questions regarding internet or other communication environments, other than tools provided and installed by us
• Questions regarding the features of connected cloud services or internal systems
• Cases where the device environment you use (PCs, smartphones, etc. from other manufacturers such as Microsoft, Apple, Google, etc.) is as follows:
  - A version or product for which the manufacturer has ended support
  - A case where a specification change by the manufacturer affects the operation of TrustLogin
  Note: Please be aware that, even during the support period, operation may be affected by specification changes made by other manufacturers.

System Requirements

About System Requirements (Operating Environment)

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