Initial Setup Steps for Identity Provisioning with Solarwinds Service Desk

GMOトラスト・ログインチーム
  • Updated

This page describes the initial setup steps for using TrustLogin as the source of identity
to perform Identity Provisioning to Solarwinds Service Desk.

Note: For detailed instructions on operating Solarwinds Service Desk, please refer to the documentation provided by Solarwinds Service Desk.

Item Details
Pre-check
  • Solarwinds Service Desk administrator privileges are required.
Setup Flow / Manual

Note: After connecting TrustLogin and Solarwinds Service Desk using the steps on this page,
　please proceed to configuring user synchronization.
Provisioning Target 〇 Supports user provisioning
〇 Supports group provisioning
SAML Authentication Setup Manual ―
Notes
  • None in particular

Setup Steps

Solarwinds Service Desk Settings

  1. Log in to Solarwinds Service Desk with administrator privileges, and click the "gear (Setup)" icon.

    SolarWinds_ID_02.png

  2. Click "Users and Groups > Users".

    SolarWinds_ID_03.png

  3. Click the administrator account you are currently logged in as.

    SolarWinds_ID_04.png

  4. Click "Show Token" in the "JSON Web Token" section.

    SolarWinds_ID_05.png

  5. Copy the displayed "JSON Web Token" to your clipboard.
    Note: The token cannot be viewed again after you "Save". Please make sure you have copied it before proceeding.

    SolarWinds_ID_06.png


    This completes the preparation on the Solarwinds Service Desk side. Next, configure the settings on the TrustLogin side.

TrustLogin Settings

  1. Log in to the TrustLogin Admin Page, and from the "Admin Page > Settings > Optional Features" menu,
    open "Settings" next to "Identity Provisioning".
    IDProvServiceCommon01.png

  2. Click "Add Service".
    IDProvServiceCommon02.png
  3. On the Add Service screen, search for and select "Solarwinds Service Desk", then click the "Add" button.
    SolarWinds_ID_07.png

  4. You will be redirected to the "Identity Provisioning > Solarwinds Service Desk" page.
    Click the "Edit" button.

    SolarWinds_ID_08.png

  5. Open "Access Settings", enter the following values for the settings items, and click "Save".

    Connection URL Subdomain:
    The subdomain of the Solarwinds Service Desk instance to connect to
    Note: Please specify the subdomain of the Solarwinds Service Desk environment you are using.
    Access Token The value of the "JSON Web Token" you copied in step 5 of Solarwinds Service Desk Settings

    SolarWinds_ID_12.png

  6. Click the "Connect" button in the upper right of the screen.
    NotConnected_IDProv.png

  7. Once the button status updates to "Connected", the initial setup is complete.
    Connected_IDProv.png

Next step: The manual for configuring user synchronization is available here

Values You Can Configure in Attribute Mapping

You can map any attribute on the TrustLogin side to any attribute on the Solarwinds Service Desk side.
For configuration instructions, see here

Available Default Functions

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Initial Setup Steps for Identity Provisioning with Solarwinds Service Desk

GMOトラスト・ログインチーム
  • Updated

This page describes the initial setup steps for using TrustLogin as the source of identity
to perform Identity Provisioning to Solarwinds Service Desk.

Note: For detailed instructions on operating Solarwinds Service Desk, please refer to the documentation provided by Solarwinds Service Desk.

Item Details
Pre-check
  • Solarwinds Service Desk administrator privileges are required.
Setup Flow / Manual

Note: After connecting TrustLogin and Solarwinds Service Desk using the steps on this page,
　please proceed to configuring user synchronization.
Provisioning Target 〇 Supports user provisioning
〇 Supports group provisioning
SAML Authentication Setup Manual ―
Notes
  • None in particular

Setup Steps

Solarwinds Service Desk Settings

  1. Log in to Solarwinds Service Desk with administrator privileges, and click the "gear (Setup)" icon.

    SolarWinds_ID_02.png

  2. Click "Users and Groups > Users".

    SolarWinds_ID_03.png

  3. Click the administrator account you are currently logged in as.

    SolarWinds_ID_04.png

  4. Click "Show Token" in the "JSON Web Token" section.

    SolarWinds_ID_05.png

  5. Copy the displayed "JSON Web Token" to your clipboard.
    Note: The token cannot be viewed again after you "Save". Please make sure you have copied it before proceeding.

    SolarWinds_ID_06.png


    This completes the preparation on the Solarwinds Service Desk side. Next, configure the settings on the TrustLogin side.

TrustLogin Settings

  1. Log in to the TrustLogin Admin Page, and from the "Admin Page > Settings > Optional Features" menu,
    open "Settings" next to "Identity Provisioning".
    IDProvServiceCommon01.png

  2. Click "Add Service".
    IDProvServiceCommon02.png
  3. On the Add Service screen, search for and select "Solarwinds Service Desk", then click the "Add" button.
    SolarWinds_ID_07.png

  4. You will be redirected to the "Identity Provisioning > Solarwinds Service Desk" page.
    Click the "Edit" button.

    SolarWinds_ID_08.png

  5. Open "Access Settings", enter the following values for the settings items, and click "Save".

    Connection URL Subdomain:
    The subdomain of the Solarwinds Service Desk instance to connect to
    Note: Please specify the subdomain of the Solarwinds Service Desk environment you are using.
    Access Token The value of the "JSON Web Token" you copied in step 5 of Solarwinds Service Desk Settings

    SolarWinds_ID_12.png

  6. Click the "Connect" button in the upper right of the screen.
    NotConnected_IDProv.png

  7. Once the button status updates to "Connected", the initial setup is complete.
    Connected_IDProv.png

Next step: The manual for configuring user synchronization is available here

Values You Can Configure in Attribute Mapping

You can map any attribute on the TrustLogin side to any attribute on the Solarwinds Service Desk side.
For configuration instructions, see here

Available Default Functions