This page covers troubleshooting for Supply Chain ID Protect.
If this does not resolve your issue, please feel free to contact us.

Table of Contents

1. The logo image does not display correctly.
2. The logo image does not display only on certain screens.
3. The logo image display differs depending on the browser.
4. Clicking the Help page link does not respond.
5. Clicking the Help page link takes me to a different page than the URL I specified.
6. I changed the logo image and Help page link, but the changes do not seem to be reflected.

Details

1. The logo image does not display correctly.

   • Force-reload the page and confirm that you are accessing it in a normal (non-private) browser window.
     If needed, temporarily disable your extensions and reload the page.
     Note: The logo will not display in private/incognito mode.
     

2. The logo image does not display only on certain screens.

   • Please check whether the screen where the logo is not displayed is covered by Supply Chain ID Protect.
   • We will check your configuration, so please take a screenshot of the location where the logo is not displayed and contact support.
     

3. The logo image display differs depending on the browser.

• This service uses cookies to enable OEM (custom branding) display.
  As a result, if you access the service using a different browser or in private/incognito mode, the standard logo will be displayed.
  

4. Clicking the Help page link does not respond.

   • Please check whether pop-up blocking or network restrictions are in effect.
     
     

5. Clicking the Help page link takes me to a different page than the URL I specified.

• This may be due to a discrepancy between the redirect settings on the URL side and the specified content.
  We will check your configuration, so please contact support.
  

6. I changed the logo image and Help page link, but the changes do not seem to be reflected.

• To confirm the details of the change, please contact support.