Initial Setup Steps for Identity Provisioning with Intercom

GMOトラスト・ログインチーム
  • Updated

This page describes the initial setup steps for using TrustLogin as the source of identity
to perform Identity Provisioning to Intercom.

Note: For detailed instructions on operating Intercom, please refer to the documentation provided by Intercom.

Item Details
Pre-check
  • Intercom administrator privileges are required.
  • Prior SAML integration configuration with Intercom is required.
Setup Flow / Manual

Note: After connecting TrustLogin and Intercom using the steps on this page,
　please proceed to configuring user synchronization.
Provisioning Target 〇 Supports user provisioning
ー Supports group provisioning
SAML Authentication Setup Manual

How to Configure SAML Authentication for Intercom

  • The Identity Provisioning configuration created in this procedure can be linked to an existing SAML App.
    For details on SAML App configuration, please see the link above.
Notes
  • None in particular

Setup Steps

Intercom Settings

  1. Log in to Intercom with administrator privileges and click "Profile > Profile Name".

    [Intercom]_ID_01.png

  2. Select "Workspace > Security".

    [Intercom]_ID_02.png

  3. Confirm that "SAML SSO" is enabled, then click "Provisioning".

    [Intercom]_ID_03.png

  4. Confirm that "Enable SCIM Provisioning" is turned ON,
    and copy the displayed "Base URL" and "API Token".
    Note: The token cannot be viewed again after you click "Save". Please make sure you have copied it before proceeding.
    [Intercom]_ID_04.png

    This completes the preparation on the Intercom side. Next, configure the settings on the TrustLogin side.

TrustLogin Settings

  1. Log in to the TrustLogin Admin Page, and from the "Admin Page > Settings > Optional Features" menu,
    open "Settings" next to "Identity Provisioning".
    IDProvServiceCommon01.png

  2. Click "Add Service".
    IDProvServiceCommon02.png
  3. On the Add Service screen, search for and select "Intercom", then click the "Add" button.
    [Intercom]_ID_05.png
  4. You will be redirected to the "Identity Provisioning > Intercom" page.
    Click the "Edit" button.
    [Intercom]_ID_06.png

  5. Open "Access Settings", enter the following values for the settings items, and click "Save".

    Connection URL Intercom Settings The value of "Base URL" you copied in step 4
    Access Token Intercom Settings The value of "API Token" you copied in step 4

    [Intercom]_ID_07.png

  6. Click the "Connect" button in the upper right of the screen.
    [Intercom]_ID_08.png

  7. Once the button status updates to "Connected", the initial setup is complete.

    [Intercom]_ID_09.png

Next step: The manual for configuring user synchronization is available here

Values You Can Configure in Attribute Mapping

You can map any attribute on the TrustLogin side to any attribute on the Intercom side.
For configuration instructions, see here

Available Default Functions

Was this article helpful?

Related articles

  1. ホーム
  2. Identity Provisioning - Service Settings
  3. Initial Setup Steps for Identity Provisioning with Intercom

Initial Setup Steps for Identity Provisioning with Intercom

GMOトラスト・ログインチーム
  • Updated

This page describes the initial setup steps for using TrustLogin as the source of identity
to perform Identity Provisioning to Intercom.

Note: For detailed instructions on operating Intercom, please refer to the documentation provided by Intercom.

Item Details
Pre-check
  • Intercom administrator privileges are required.
  • Prior SAML integration configuration with Intercom is required.
Setup Flow / Manual

Note: After connecting TrustLogin and Intercom using the steps on this page,
　please proceed to configuring user synchronization.
Provisioning Target 〇 Supports user provisioning
ー Supports group provisioning
SAML Authentication Setup Manual

How to Configure SAML Authentication for Intercom

  • The Identity Provisioning configuration created in this procedure can be linked to an existing SAML App.
    For details on SAML App configuration, please see the link above.
Notes
  • None in particular

Setup Steps

Intercom Settings

  1. Log in to Intercom with administrator privileges and click "Profile > Profile Name".

    [Intercom]_ID_01.png

  2. Select "Workspace > Security".

    [Intercom]_ID_02.png

  3. Confirm that "SAML SSO" is enabled, then click "Provisioning".

    [Intercom]_ID_03.png

  4. Confirm that "Enable SCIM Provisioning" is turned ON,
    and copy the displayed "Base URL" and "API Token".
    Note: The token cannot be viewed again after you click "Save". Please make sure you have copied it before proceeding.
    [Intercom]_ID_04.png

    This completes the preparation on the Intercom side. Next, configure the settings on the TrustLogin side.

TrustLogin Settings

  1. Log in to the TrustLogin Admin Page, and from the "Admin Page > Settings > Optional Features" menu,
    open "Settings" next to "Identity Provisioning".
    IDProvServiceCommon01.png

  2. Click "Add Service".
    IDProvServiceCommon02.png
  3. On the Add Service screen, search for and select "Intercom", then click the "Add" button.
    [Intercom]_ID_05.png
  4. You will be redirected to the "Identity Provisioning > Intercom" page.
    Click the "Edit" button.
    [Intercom]_ID_06.png

  5. Open "Access Settings", enter the following values for the settings items, and click "Save".

    Connection URL Intercom Settings The value of "Base URL" you copied in step 4
    Access Token Intercom Settings The value of "API Token" you copied in step 4

    [Intercom]_ID_07.png

  6. Click the "Connect" button in the upper right of the screen.
    [Intercom]_ID_08.png

  7. Once the button status updates to "Connected", the initial setup is complete.

    [Intercom]_ID_09.png

Next step: The manual for configuring user synchronization is available here

Values You Can Configure in Attribute Mapping

You can map any attribute on the TrustLogin side to any attribute on the Intercom side.
For configuration instructions, see here

Available Default Functions

Related articles