TrustLogin Admin Page Settings

1. Log in to TrustLogin, open the "Admin Page > App" menu, and click the "Register SAML App" button in the upper right of the screen.
   
   
   
2. Set the "Application Name" and "Icon" (optional).
   
   
3. Make a note of the "IdP URL" and "Issuer/Entity ID" values under "Identity Provider Information", and download the certificate using the "Get Certificate" button.
   
   
4. Change the extension of the downloaded certificate to ".pem".

Now, let's move on to the Genesys Cloud settings.
Do not click the "Register" button yet — open Genesys Cloud in a separate window.

Genesys Cloud Settings

1. Click "Admin > Integrations > Single Sign-on".
   
   
   
2. Open "Generic SSO Provider", configure it as follows, and click the "Save" button.

   Provider Logo	Optional
   Provider Certificate	Upload the "Certificate" you obtained from TrustLogin (PEM format certificate)
   Manufacturer Name	Any name (e.g., TrustLogin)
   Provider Issuer URI	The "Issuer/Entity ID" you obtained from TrustLogin
   URL	The "IdP URL" you obtained from TrustLogin
   Certificate Consumer ID	https://login.mypurecloud.jp/saml
   Name ID Format	Email address

   
   
   
   
3. Select "Admin > Account Settings > Organization Settings" and make a note of the organization name.
   

Now, return to the TrustLogin Admin Page.

TrustLogin Admin Page Settings (Continued)

1. Configure "Service Provider Settings" as follows.

   Value for Name ID	Member email
   Entity ID	The organization name string you obtained from Genesys Cloud
   Name ID Format	unspecified
   ACS URL to Service	https://login.mypurecloud.jp/saml

   
   

2. Click the "Specify Custom Attributes" button under "SAML Attribute Settings", then click the "Add SAML Attribute" button to add rows (attributes) and configure them as follows.
   

   Service Provider Attribute			TrustLogin (IdP) Attribute
   Attribute Name	Attribute Type	Field		Attribute Value
   OrganizationName Note: Optional	Unspecified	Organization Name	Fixed value	The organization name string you obtained from Genesys Cloud
   email	Email	Email address	Member	Member - Email address
   ServiceName Note: Optional	Unspecified	Post-Authentication URL	Fixed value	Enter the URL you want to redirect to after authentication, or enter one of the following values directory (Redirects to the Genesys Cloud　Collaborate client.) directory-admin (Redirects to the Genesys Cloud Admin UI.)

   
   Note: OrganizationName and ServiceName are optional. If not needed, configure only "email".
   Note: Configure "OrganizationName" if you are using a single identity provider (TrustLogin) with multiple Genesys Cloud accounts.
   
   
3. Save by clicking the "Register" button.

TrustLogin User Settings

① When a user adds the app from My Page

1. Click the "Add App" button on "My Page".
2. On the "Register App" screen, select the custom SAML app you created and click the "Next" button in the upper right of the screen.
3. If you want to change the "Display Name", enter it and click the "Register" button.

② When an administrator adds members

1. Search for and click the custom SAML app you created in the "Admin Page > App" menu.
2. Click "Add Member", select the user to add from the member list, and click the "Register" button to add them.