This page introduces the steps for members to register a device using a mobile device.

For instructions on registering a device using a PC, please refer to this page.

Note: Up to 3 authentication devices can be registered per user.

Note: There is currently a bug where the TrustLogin app crashes during device registration if you are already logged in to the app. A fix is planned.

We apologize for the inconvenience, but please log out of the app before registering. (As of December 2024)

　Preparation

Note: If notifications for the app are turned off in your OS settings, you may not receive notifications. Please make sure notifications are allowed before proceeding.

Note: If the "Open Links" setting for the app is not enabled in your OS settings, an error may occur.
The location of this setting may vary depending on your device model.

Please refer to the steps below to check this setting.

1. Go to "Apps" from the settings screen and select "TrustLogin."

   

   

2. Select "Notifications" or "Open by default," and check that the radio buttons or checkboxes for each relevant item are enabled.
   
   　

　Setup Method

1. Subject: [TrustLogin] Request to Register a Push Notification Authentication Device
   Open the push notification authentication setup URL included in this email on the mobile device you want to register.
2. If you have not installed the TrustLogin mobile app (version 4.0 or later), install it using the link that is displayed. If you have already installed it, proceed to the next step.
   
   
3. Click the "Register" button displayed under "How to Register a Device."
   
   
   
4. A confirmation message will appear; click the "Register" button.
   
   [iOS]
   
   
   [Android]
   
5. "Device Registration Complete" will be displayed.
   
   [iOS]
   
   
   [Android]
   

Note: If the authentication setup URL has expired, or if you want to register another device,
　please refer to "How to Generate the Approved Device QR Code" below and follow the steps.
　If the "Approved Device Registration QR Code" is not displayed on the "My Page > Profile" screen,
　please ask your administrator to resend the email.

　How to Generate the Approved Device QR Code

Only when the administrator has allowed members to add approved devices can members generate their own approved device registration URL.

1. From My Page in the mobile app, open My Page in Safari and open "Profile."
   
   
   
2. Tap "Register Push Notification Authentication Device."
   (This will not be displayed if the administrator has not allowed members to add approved devices.)
   
   
   
3. After this, you can add a device using the same steps as Setup Method step 2 onward. Note that up to 3 approved devices can be registered.

Next, please refer to the following to actually log in.

→ 3-2. (For Members) How to Log In (Initial Browser Registration and Subsequent Logins) [Mobile]