GoTo SAML Authentication Setup Guide

Item

Details

Pre-Check

  • Prior configuration in GoTo is required.

  • You must create an account in GoTo using the same email address as TrustLogin.

  • For the latest setup instructions, please check the manual provided by GoTo.

Name ID

Email address

Custom attribute Note: For instructions on how to configure a custom attribute, click here

SP Configuration

Configured by the administrator

Request configuration from the SP

Provisioning

API-based Provisioning supported (account management possible in TrustLogin)

SAML JIT provisioning supported (account management possible in TrustLogin; user deletion not supported)

None (accounts created in each system)

Access Method

SP-Initiated SSO

IdP-Initiated SSO

Device Compatibility

PC - Browser

PC - Desktop App

iOS - Standard Browser (Safari)

iOS - TrustLogin Mobile App In-App Browser

iOS - Native App

Android - Standard Browser (Chrome)

Android - TrustLogin Mobile App In-App Browser

Android - Native App

SAML Authentication Scope

Enabled for all users (SAML authentication only)

Other: Enabled for all users (users may choose to use either SAML authentication or password authentication)

Notes

Table of Contents:

TrustLogin Admin Page Settings

GoTo Settings

TrustLogin User Settings

TrustLogin Admin Page Settings

  1. Log in to TrustLogin, open the "Admin Page > App" menu, and click the "Register App" button in the upper right of the screen.
    01.png

  2. Search on the "Register Company App" screen and select "GoTo (SAML)".
    Goto.png


  3. Note down the values of "Identity Provider URL" and "Issuer / Entity ID" under "Identity Provider Information", and download the certificate from the "Get Certificate" button.
    03.png

  4. (Optional) Under "Service Provider Settings" > "Redirect URL after successful SP authentication", you can specify the service to redirect to after logging in to GoTo.
    GoTo My Account Page Leave blank
    LogMeIn Central https://secure.logmein.com/central/Central.aspx
    GoToAssist Remote Support v4 https://up.gotoassist.com/
    GoToAssist Remote Support v5 https://console.gotoassist.com/
    GoToAssist (Service Desk) https://desk.gotoassist.com/
    GoTo Connect https://my.jive.com/
    GoTo Meeting https://global.gotomeeting.com/
    LogMeIn Resolve https://console.gotoresolve.com/
    GoTo Training https://global.gototraining.com/
    GoTo Webinar https://global.gotowebinar.com/
    OpenVoice https://global.openvoice.com/
    Reference: Set Up a Custom Enterprise Sign-In Configuration

    08.png

  5. Click the "Register" button to save.

GoTo Settings

  1. Log in to GoTo's OrganizationCenter and verify at least one domain to create an organization. On the first screen, you will be asked to confirm whether you own the domain of the account you are currently signed in with. Enter the target domain and click the "Next" button.
    04.png

  2. Verify the domain using one of the displayed methods (adding a DNS record or uploading a text file to your web server). After adding the DNS record or text file, click "Verify".
    Note: For instructions on configuring DNS records for your domain, please refer to your domain registrar's help documentation. DNS record updates may take up to approximately 72 hours to propagate.
    05.png

  3. Once the domain status becomes "Confirmed", the setup is complete.
    07.png

  4. Open the "Identity Provider" tab in GoTo's OrganizationCenter and configure each item as follows. Finally, click the "Save" button to save.
    your SAML IDP? Select "Manual"
    Sign-In page url Enter the "Identity Provider URL" obtained from TrustLogin, and select "POST" for Sign-In binding
    Entity Ids Select "GoTo"
    Identity Provider Entity ID Enter the "Issuer / Entity ID" obtained from TrustLogin
    Verification certificate

    Upload the "Certificate" obtained from TrustLogin using the "Upload certificate" button


    06.png

TrustLogin User Settings

① When a User Adds the App from My Page

  1. Click the "Add App" button on "My Page".
  2. On the "Register App" screen, select "GoTo (SAML)" and click the "Next" button in the upper right of the screen.
  3. If you want to change the "Display Name", enter it, then click the "Register" button.

② When an Administrator Adds Members

  1. Search for and click the "GoTo (SAML)" app in the "Admin Page > App" menu.
  2. Click "Add Member", select the user to add from the member list, and click the "Register" button to add them.

GoTo SAML Authentication Setup Guide

Item

Details

Pre-Check

  • Prior configuration in GoTo is required.

  • You must create an account in GoTo using the same email address as TrustLogin.

  • For the latest setup instructions, please check the manual provided by GoTo.

Name ID

Email address

Custom attribute Note: For instructions on how to configure a custom attribute, click here

SP Configuration

Configured by the administrator

Request configuration from the SP

Provisioning

API-based Provisioning supported (account management possible in TrustLogin)

SAML JIT provisioning supported (account management possible in TrustLogin; user deletion not supported)

None (accounts created in each system)

Access Method

SP-Initiated SSO

IdP-Initiated SSO

Device Compatibility

PC - Browser

PC - Desktop App

iOS - Standard Browser (Safari)

iOS - TrustLogin Mobile App In-App Browser

iOS - Native App

Android - Standard Browser (Chrome)

Android - TrustLogin Mobile App In-App Browser

Android - Native App

SAML Authentication Scope

Enabled for all users (SAML authentication only)

Other: Enabled for all users (users may choose to use either SAML authentication or password authentication)

Notes

Table of Contents:

TrustLogin Admin Page Settings

GoTo Settings

TrustLogin User Settings

TrustLogin Admin Page Settings

  1. Log in to TrustLogin, open the "Admin Page > App" menu, and click the "Register App" button in the upper right of the screen.
    01.png

  2. Search on the "Register Company App" screen and select "GoTo (SAML)".
    Goto.png


  3. Note down the values of "Identity Provider URL" and "Issuer / Entity ID" under "Identity Provider Information", and download the certificate from the "Get Certificate" button.
    03.png

  4. (Optional) Under "Service Provider Settings" > "Redirect URL after successful SP authentication", you can specify the service to redirect to after logging in to GoTo.
    GoTo My Account Page Leave blank
    LogMeIn Central https://secure.logmein.com/central/Central.aspx
    GoToAssist Remote Support v4 https://up.gotoassist.com/
    GoToAssist Remote Support v5 https://console.gotoassist.com/
    GoToAssist (Service Desk) https://desk.gotoassist.com/
    GoTo Connect https://my.jive.com/
    GoTo Meeting https://global.gotomeeting.com/
    LogMeIn Resolve https://console.gotoresolve.com/
    GoTo Training https://global.gototraining.com/
    GoTo Webinar https://global.gotowebinar.com/
    OpenVoice https://global.openvoice.com/
    Reference: Set Up a Custom Enterprise Sign-In Configuration

    08.png

  5. Click the "Register" button to save.

GoTo Settings

  1. Log in to GoTo's OrganizationCenter and verify at least one domain to create an organization. On the first screen, you will be asked to confirm whether you own the domain of the account you are currently signed in with. Enter the target domain and click the "Next" button.
    04.png

  2. Verify the domain using one of the displayed methods (adding a DNS record or uploading a text file to your web server). After adding the DNS record or text file, click "Verify".
    Note: For instructions on configuring DNS records for your domain, please refer to your domain registrar's help documentation. DNS record updates may take up to approximately 72 hours to propagate.
    05.png

  3. Once the domain status becomes "Confirmed", the setup is complete.
    07.png

  4. Open the "Identity Provider" tab in GoTo's OrganizationCenter and configure each item as follows. Finally, click the "Save" button to save.
    your SAML IDP? Select "Manual"
    Sign-In page url Enter the "Identity Provider URL" obtained from TrustLogin, and select "POST" for Sign-In binding
    Entity Ids Select "GoTo"
    Identity Provider Entity ID Enter the "Issuer / Entity ID" obtained from TrustLogin
    Verification certificate

    Upload the "Certificate" obtained from TrustLogin using the "Upload certificate" button


    06.png

TrustLogin User Settings

① When a User Adds the App from My Page

  1. Click the "Add App" button on "My Page".
  2. On the "Register App" screen, select "GoTo (SAML)" and click the "Next" button in the upper right of the screen.
  3. If you want to change the "Display Name", enter it, then click the "Register" button.

② When an Administrator Adds Members

  1. Search for and click the "GoTo (SAML)" app in the "Admin Page > App" menu.
  2. Click "Add Member", select the user to add from the member list, and click the "Register" button to add them.