|
Item |
Details |
|
|---|---|---|
|
Prior Confirmation |
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|
|
Name ID |
〇 |
Email address |
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Custom attribute Note: For how to configure custom attributes, see here |
||
|
SP-side Configuration |
〇 |
Configured by the administrator |
|
Request configuration from the SP |
||
|
Provisioning |
API-based Provisioning supported (account management available in TrustLogin) |
|
|
SAML JITProvisioning supported (account management available in TrustLogin; user deletion not supported) |
||
|
〇 |
None (accounts created in each system) |
|
|
Access Method |
〇 |
SP-Initiated SSO |
|
|
IdP-Initiated SSO |
|
|
Verified Operation by Device |
〇 |
PC - Browser |
|
〇 |
PC - Desktop App |
|
|
〇 |
iOS - Standard Browser (Safari) |
|
|
〇 |
iOS - TrustLogin Mobile App In-App Browser |
|
|
ー |
iOS - Native App |
|
|
〇 |
Android - Standard Browser (Chrome) |
|
|
〇 |
Android - TrustLogin Mobile App In-App Browser |
|
|
ー |
Android - Native App |
|
TrustLogin Admin Page Settings
-
Log in to TrustLogin, open the "Admin Page > App" menu, and click the "Register App" button at the top right of the screen.
- On the "Register Company App" screen, search and select "RemoteOperator Helpdesk (SAML)".
- Download the metadata using the "Download Metadata" button under "Identity Provider Information".
At this point, switch to configuring the RemoteOperator Helpdesk side.
Do not click the "Register" button yet; open RemoteOperator Helpdesk in a separate window.
RemoteOperator Helpdesk Settings
- Log in to the RemoteOperator Helpdesk admin tool and open "Single Sign-On".
Select "Check Email Address Configuration Status" to check for users whose email address is not set or is duplicated.
Note: Users whose email address is not set or is duplicated cannot log in via single sign-on.
- Click "Edit".
- Configure "Enable Settings" and "Identity Provider Information" as follows, and finally click "Import".
SAML Authentication ON Restrict Sign-In to SAML Authentication Only Turning this ON will disable password login. We recommend leaving it OFF during setup and turning it ON after confirming that SAML authentication succeeds.
Registration Method File Import Metadata Click "Select" and upload the metadata from
TrustLogin
- Click "Export Metadata" under "Service Provider Information" to download the RemoteOperator Helpdesk metadata.
Return to the TrustLogin Admin Page again.
TrustLogin Admin Page Settings (Continued)
- Configure "Service Provider Settings" as follows.
Login URL Enter RemoteOperator Helpdesk's "Contractor Code" in the blank field
Metadata Upload the RemoteOperator Helpdesk metadata
- Save by clicking the "Register" button.
TrustLogin User Settings
① When a User Adds the App from My Page
- On "My Page", click the "Add App" button.
- On the "Register App" screen, select "RemoteOperator Helpdesk (SAML)" and click the "Next" button at the top right of the screen.
- If you want to change the "Display Name", enter it and click the "Save" button.
② When an Administrator Adds Members
- In the "Admin Page > App" menu, search for and click the "RemoteOperator Helpdesk (SAML)" app.
- Click "Add Member", select the user to add from the member list, and click the "Save" button to add them.