Administrators can reset a member's password.
This allows you to immediately reset a password in situations such as when a member is unable to reset their own password, or when there is a possibility of unauthorized login by a third party other than the member.

This can also be used when a member has forgotten their secret question.

① Send a Password Reset Email (Secret Question Answer Required)

1. On the Admin Page, click "Members > (specific member)," then click "Password Reset" on the right side of the screen.
   
   
   
   
2. Select "Send Password Reset Email" and click "Reset Password," and a reset email will be sent to the member.
   
   
   
   
3. An email with the subject "[TrustLogin] Password Reset Notification" will be sent to the target member. Please reset the password using the password reset URL in the email.
   Note: An answer to the secret question is required.

② Generate a Password Reset Code (No Secret Question Answer Required)

This feature is for users who use a mail client such as G Suite or Office 365 and cannot view their email unless they log in via TrustLogin.

Note: This method is only available to administrators with full permissions (administrators who can change administrator privileges).

1. On the Admin Page, click "Members > (specific member)," then click "Password Reset" on the right side of the screen.
   
   
   
   
2. Select "Generate Password Reset Code," note down the reset code, and click "Reset Password." The reset code is generated automatically, but you can also set a custom code.
   
   Please inform the target member of the reset code you noted down.
   
   
   
   
3. After entering their Company ID/email address on the login screen, the target member enters the password reset code via the "Password Reset" button on the password entry screen, and sets a new password.