TrustLogin Admin Page Settings

1. Log in to TrustLogin, open the "Admin Page > App" menu, and click the "Register App" button in the upper right of the screen.
   
   
   
2. Search on the "Register Company App" screen and select "Zoho Desk (SAML)".
   
   
   
3. Note down the value of "Identity Provider URL" under "Identity Provider Information", and download the certificate using the "Get Certificate" button.

Now, switch to configuring Zoho Desk.
Do not click the "Register" button yet — open Zoho Desk in a separate window.

Zoho Desk Settings

1. Log in to "Zoho Desk" with an organization administrator account and select the gear icon.
   
   
   
2. Select "Help Center".
   
   
   
3. Select "Help Center SAML". Configure each item as follows, and finally save by clicking the "Save" button.
   

   Remote Login URL	The "Identity Provider URL" obtained from TrustLogin
   Remote Logout URL	https://portal.trustlogin.com/
   Password Reset URL	The "Identity Provider URL" obtained from TrustLogin
   Public Key (.txt/.pem file extensions only)	The "Certificate" obtained from TrustLogin
   Help Center SAML Response URL	Copy and make a note of it
   Default Relay State	Copy and make a note of it
   Entity ID (Issuer)	[Help Center domain].zohodesk.jp Select, copy, and make a note of it

   
   
   
   
4. Confirm that "Allow new registration by Help Center users" is checked.
   Note: If it is not checked, check it and click "Save".
   

Now return to the TrustLogin Admin Page again.

TrustLogin Admin Page Settings (Continued)

1. Configure "Service Provider Settings" as follows.
   

   Redirect URL after successful SP authentication	The "Default Relay State" noted down from Zoho Desk
   Entity ID	The "Entity ID (Issuer)" noted down from Zoho Desk
   Service ACS URL	The "Help Center SAML Response URL" noted down from Zoho Desk

   
   
   
   
2. Save by clicking the "Register" button.

TrustLogin User Settings

① When a user adds the app from My Page

1. Click the "Add App" button on "My Page".
2. On the "Register App" screen, select "Zoho Desk (SAML)" and click the "Next" button in the upper right of the screen.
3. If you want to change the "Display Name", enter it and click the "Save" button.

②When an administrator adds members

1. Search for and click the "Zoho Desk (SAML)" app in the "Admin Page > App" menu.
2. Click "Add Member", select the user to add from the member list, and click the "Save" button to add them.