If any issue occurs with SAML authentication (unable to log in, an error, etc.),
our support team may ask you to obtain a SAML trace for troubleshooting purposes.

This page explains how to run a trace and obtain a SAML trace using the general-purpose tool "SAML-tracer" (a browser extension).

Steps

1. Install "SAML-tracer" from the links below.
   Google Chrome Web Store (external site)
   Firefox Browser Add-ons (external site)
   
   
2. After installing the extension, click "SAML-tracer" from the extension icon in the upper right of the browser.
   
   ↓
   
   
   
   
3. Confirm that the "SAML-tracer" window opens.
   
   
   
   
4. Perform SAML authentication single sign-on from the TrustLogin My Page or the service's login page.
   (At this time, please perform single sign-on while the "SAML-tracer" window is open.)
   
   
   
5. Once single sign-on succeeds, or an error screen is displayed after a failure,
   check the "SAML-tracer" window.
   Confirm that the recorded log contains at least one "SAML" icon.
   
   
   
   
6. Export the log (.json) using the "export" button at the top.
   
   
   Note: Regarding cookie information, "Mask values" is fine unless otherwise specified by the support team.
   
   
   
   
7. This completes obtaining the log. Please send the data to the person in charge.
   Support team: support-jp@globalsign.com