This page explains how administrators can bulk-register devices.
Devices registered using this method are automatically pre-approved, so users do not need to perform a certificate request.
Note: This assumes that Basic Settings for the Device Restriction Option and Assigning the Option to Members/Groups
have already been completed.
Steps for Bulk Registering Devices
-
Log in to TrustLogin, open the "Admin Page > Settings > Optional Features" menu, and click the "Settings" button to the right of "Device Certificate."
- Click "Bulk Register Approved Devices."
-
Click "Start Generation."
A message indicating that CSV file generation has started will be displayed.
-
CSV Once the file is ready, an email titled "Device Certificate CSV Download Ready" will be
sent to you.
You can download the CSV file from "Download the generated CSV file."
-
Open the CSV file and enter the device information in the "Device Type" and "Device Identifier" columns.
Note: Upper/lower case does not matter.
Device to Register Device Type Value Device Identifier Value Windows PC Windows MAC Address Mac PC Mac MAC Address iPhone/iPad iOS IMEI Android Smartphone/Tablet Android Device ID
・Registering multiple devices for a single user
Add a row and enter the "UserID," "Email," and device information for the user for whom you want to register multiple devices.
Note: UserID is a unique ID used by our system to identify a user. Please refer to the value already entered when the CSV file was downloaded.
・Not registering a device for a specific user
Delete the row for the target user.
Note: Leaving the row blank will cause an error during upload, so if you do not want to register a device, be sure to delete the row. - Save the file, overwriting the original.
- Upload the saved file using "Choose File" → "Upload."
- Once the CSV file upload and application are complete, the status will change to "Complete" and the completion time will be
updated.
Note: An email titled "Device Certificate CSV Upload Complete" will be sent to the administrator.
Note: For how to check error details from the upload, see here -
Confirm that the device has been registered and that the status has changed to "Pre-Approved."
This completes the bulk device registration process.
Please have the administrator instruct users to obtain their certificate.
For information on managing certificates after a user has installed one, please see the page below.
→ Managing Device Certificates
Checking Errors During Registration
After uploading the CSV file, if an error occurs during processing, you can view the error details by clicking "Check Errors."
After reviewing the error details, please correct the CSV file or check the usage status as needed.
Note: Items other than the rows with errors will be registered as-is.
・Error Details and Solutions
| Type | Error Message | Cause | Solution |
|
UserID |
Blank values are not allowed. | One or more required fields are blank | Please fill in all required fields. |
| UserNotExists | User not exists | The member does not exist, or has not been assigned to the option | Please check whether the member has been assigned to the Device Restriction option. |
| Invalid Email | Invalid Email | The UserID and the corresponding member's email address do not match | Please check whether the UserID and email address match. |
| Device Type | Value not allowed. | The device value is outside the allowed range | Please check whether Device Type is entered correctly. |
| DeviceConflict | A device with this attribute already exists | The device is already registered | Please check whether Device Identifier is entered correctly. |
| NoLicense | No valid license found | Invalid or insufficient license | Please check whether there are enough available licenses. |
Troubleshooting
This page compiles frequently asked questions. Please check it if you run into any issues.