This page provides information about contracts and billing for TrustLogin.
If you have any questions or points of concern, please feel free to contact us.
|
Table of Contents: 1. Overview of Contract Period, Payment, and Contract Renewal |
Overview of Contract Period, Payment, and Contract Renewal
Example: If Your Service Starts on January 5
About Contract Period and Contract Renewal
Service Start Date (= Billing Start Date)
You can specify a date.
Contract Period
12 months from the service start date
Contract Renewal
Unless you submit a cancellation request, this service's contract renews automatically.
We will send advance notice before the renewal date via the emails below.
| Notification Timing | Sender Email Address | Email Subject |
| 60 days before renewal date | billing-info@globalsign.com | [GMO TrustLogin] Renewal Date Notice (60 Days Prior) / Company ID |
| 30 days before renewal date | billing-info@globalsign.com | [GMO TrustLogin] Renewal Date Notice (30 Days Prior) / Company ID |
For details about the email, please see below.
Renewal Date Notice (60 Days Prior)
Renewal Date Notice (30 Days Prior)
For Customers Continuing to Use the Service
Your contract renews automatically, so no action is required on your part.
For Customers Wishing to Cancel the Service
Please complete the cancellation procedure by one month before your renewal date.
For the cancellation procedure, please see here.
About Payment
Payment Method
Bank transfer
Payment Terms
Billed at the end of the month, payment due at the end of the following month
Note: The invoice will be sent by email at the beginning of the month following your service start date.
About Changing the Number of Contracted Licenses
How to Apply for Additional Paid Licenses
By assigning the required option to a member (or inviting a user, in the case of the Pro Plan),
a paid license will be added immediately.
Billing Process When Usage Exceeds the Contracted Number
1 Licenses in use (*1) exceed your contracted number as a result of actions on your account
2 We send a "Contract ID Excess Notice" email
3 We sendan invoice
|
(*1) What is meant by "licenses in use" For Free Plan + option contracts: the number of assigned options For Pro Plan contracts: the total number of members |
Billing Amount and Timing When Usage Is Exceeded
Your initial service start date serves as your billing start date.
Example: If service starts on the 5th of month x, 20xx, the 5th of every month is the billing start date
Billing applies to the months (remaining months) from the billing start date following the excess date through the next renewal date.
Note: The period from the excess date until the next billing start date is free of charge.
Example: If service started on June 5 (billing start date: the 5th of every month) and the excess occurred on February 10
For Customers Considering Reducing Paid Licenses
Note: If the one-month-before deadline for the renewal date has passed, the contract will renew with the license count from before the reduction,
so please contact us as soon as the reduction is decided.